Privacy Policy

1. Introduction
Welcome to FS Juice Concentrate (“we,” “our,” “us”). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://xianwushu.cn (“the Site”) or engage in business with us.

By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We may collect the following types of information:

  • Personal Data: When you contact us for inquiries, request quotes, or place orders, we may collect identifiable information such as your name, company name, email address, phone number, billing/shipping address, and business details.
  • Technical Data: We automatically collect information about your visit, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Communication Data: We retain records of our correspondence with you, including email exchanges and contact form submissions.

3. How We Use Your Information
We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To process and manage your orders and transactions.
  • To send you administrative information, such as updates to our policies.
  • To improve our website, products, and services.
  • To comply with legal obligations and protect our legal rights.

4. Legal Basis for Processing (GDPR Compliance)
For users in the European Union (EU) and the United Kingdom (UK), our legal basis for processing your personal data is:

  • Performance of a Contract: Processing is necessary to fulfill a contract with you (e.g., to process and deliver your order).
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and marketing, provided these interests are not overridden by your rights.
  • Consent: In specific cases, we will ask for your explicit consent to process your data.

5. Your Data Protection Rights (GDPR & CCPA)
You have certain rights regarding your personal data:

  • GDPR Rights (EU/UK): You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent at any time. To exercise these rights, please contact us at [email protected].
  • CCPA Rights (California, USA): California consumers have the right to:
    • Know what personal information is collected, used, shared, or sold.
    • Delete personal information.
    • Opt-out of the sale of personal information (Please note, FS Juice Concentrate does not sell your personal information).
    • Non-discrimination for exercising your CCPA rights.
      To exercise your CCPA rights, please use the contact details below.

6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping carriers, payment processors), provided they agree to keep this information confidential.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

7. International Data Transfers
As a company exporting globally, your data may be transferred to and processed in countries outside of your country of residence, including China. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations.

10. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
Email: [email protected]